Returns & Exchange Policy

Returns & Exchanges – Mad Minimalist

At Mad Minimalist, our goal is to exceed your expectations. If you need a refund or exchange for any reason, please follow the steps below.

For assistance, contact our customer care team:
📧 support.ecom.madminimalist.com

Here’s what to do:

Initiate your return: Notify us within 3 days of delivery with a valid reason by emailing our customer care team.
Send it back: Once your return is approved, securely pack and ship the item to us within 7 days.
Inspection & Refund: After we receive and inspect the item, your refund will be processed within 7 business days.

💡 Note: Depending on your bank, the refund may take additional time to reflect in your account.

Return Conditions:

For hygiene reasons, undergarments are non-returnable and non-exchangeable.
Customized, personalized, or altered items are not eligible for return or exchange.
Worn or used garments will not be accepted.

Extra Security:
To ensure a smooth return process, please email us a short video of you opening the parcel upon delivery.

Exchanges are allowed only once per order.
Items will be inspected before an exchange is approved.
Limited-access items (category 5b) may not be eligible for return or exchange. Check product descriptions for details.
Exchanges are subject to size availability.
If there’s a difference in price, it will be issued as a redeemable gift card or coupon code.

🔄 Customized or altered products are not eligible for exchange.

Shipping Timeline:
Orders typically ship within 10–12 working days. Customized products may take longer.

Legal Note:
All disputes are subject to the jurisdiction of Tirupur courts.

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